June 23, 2010
hello love birds! first off, what do you think of the new shop help banner? i think it makes the etsy business page prettier, ha! today’s post is going to be more about generating a discussion, rather than full of information. it’s something i’ve been thinking about a lot lately: outgoing packages.
i’m always trying to find new ways of sprucing up my outgoing packages. one of my favorite things about buying on etsy is to see how the seller dolled up my goods! when it comes to shipping packages, there are a few things i feel are essential, and a few things i think can be optional- so today i want to hear what you think! this post was inspired by an article i ran across recently over on smallerbox about the things your outgoing packages should always include.
smallerbox’s list of essentials:
1. branded invoice: don’t simply print a receipt from etsy or paypal.
2. return information: included on your invoice or elsewhere.
3. contact information: your website, email and, if possible, a customer service phone number.
4. swag: a little something extra that will surprise your customer.
what do you think? her post received quite a few comments and a bit of controversy as well. some thought invoices were a total waste of paper while others felt they were absolutely necessary. i’ve never even thought of including an invoice (oops?) which is why this post interested me so much!
my list of essentials:
1. the cuteness factor: fluffy yarn, colorful tissue paper and maybe even a little japanese washi tape.
2. business cards (doi)
3. handwritten thank you note (admittedly i occasionally run out of time, which is why i’m working on my time management skills. so sorry if i missed this in your package!)
4. a discount coupon for a return visit. even though not many people have ‘cashed’ them in, i think it leaves them excited to visit again in the future.